Privacy Policy

1. Information We Collect

2. How We Use Your Information

• Account Management — to create and maintain your account, authenticate via OTP
• Ride Matching — to match riders with passengers based on route, timing, and fare
• Booking Management — to process ride bookings, confirmations, and cancellations
• Communications — to send push notifications for ride updates, booking status, and chat messages
• Safety — to enable SOS alerts and emergency contact notifications
• Reviews — to display ratings and reviews for community trust and accountability
• App Improvement — to understand usage patterns and improve the app experience

3. Information Sharing

We do NOT sell your personal data to third parties.

We share limited information only in the following cases:

• With other users — Your name, profile photo, rating, and ride details are visible to matched riders/passengers for coordination
• Phone number — shared with your co-traveler only after a booking is confirmed, to enable coordination calls
• Service providers — We use third-party services for:
• OTP/SMS delivery (2Factor.in)
• Push notifications (Expo Push Service)
• Authentication (Firebase Authentication)
• Maps and geocoding (Google Maps)
• Legal requirements — We may disclose information if required by law, regulation, or legal process

4. Data Storage and Security

• Your data is stored on secure servers with encrypted connections (HTTPS/TLS)
• Passwords are not stored — authentication is handled via OTP and Firebase tokens
• Database access is restricted and protected with strong credentials
• Push notification tokens are automatically removed when invalid or when you uninstall the app

5. Data Retention

• Account data — retained as long as your account is active
• Ride and booking history — retained for your reference and dispute resolution
• Chat messages — retained for the duration of the associated ride
• Expired ride listings — automatically cleaned up by our systems
• Upon account deletion, all personal data is permanently removed (see Section 8)

6. Permissions We Request

All permissions are optional and requested only when needed. The app works with limited functionality even if permissions are denied.

7. Children's Privacy

RaahiOne is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

8. Account Deletion

You can request complete deletion of your account and all associated personal data by emailing us. Please include the phone number associated with your account. We will process your request within 7 business days.

• Your profile (name, phone, email, photo)
• All ride listings you posted
• All booking records
• Chat messages
• Reviews you submitted
• Device tokens and notification preferences
• Emergency contacts

9. Your Rights

• Access — Request a copy of your personal data
• Correction — Update or correct your profile information via the app
• Deletion — Request deletion of your account and data (see Section 8)
• Withdraw Consent — Revoke permissions (location, notifications, etc.) through your device settings at any time
• Data Portability — Request your data in a portable format

10. Third-Party Services

RaahiOne uses the following third-party services, each with their own privacy policies:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through in-app notifications or email. Continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your data: