Last updated: January 2026
RaahiOne Mobility Private Limited is an “Intermediary” as defined under Section 2(1)(w) of the Information Technology Act, 2000. The Platform acts solely as a facilitator providing access to a technology platform that enables Users to connect with each other.
RaahiOne does not initiate, select, modify, or control any information, content, communication, or transaction shared between Users and does not assume responsibility for such content.
RaahiOne claims safe harbour protection under Section 79 of the Information Technology Act, 2000 and shall not be liable for any third-party information, data, or communication hosted or transmitted through the Platform, subject to compliance with applicable law.
All information, messages, listings, profiles, images, locations, and communications shared on the Platform are user-generated content. Users are solely responsible for the legality, accuracy, and consequences of such content.
Users shall not upload, post, transmit, or engage in any activity that:
RaahiOne reserves the right to remove or restrict access to such content upon receipt of a lawful order or actual knowledge as required under law.
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, RaahiOne has appointed a Grievance Officer.
Grievances may be submitted at:
Email: raahione@zohomail.com
All complaints shall be acknowledged and resolved within the timelines prescribed under applicable law.
RaahiOne collects and processes personal data such as name, phone number, location data, device information, driving licence details (if provided), and communication logs solely for lawful purposes including account creation, service facilitation, safety, compliance, and legal obligations.
Personal data is processed based on user consent or other lawful grounds permitted under the Digital Personal Data Protection Act, 2023.
Users have the right to:
Requests may be submitted through the Platform or via the registered contact email.
Personal data of users below 18 years of age shall be processed only with consent of a parent or legal guardian. RaahiOne does not engage in targeted advertising directed at children.
The Platform may use GPS, maps, and location-based services. Location data, routes, distances, and navigation information may be inaccurate or incomplete due to technical limitations.
RaahiOne shall not be liable for incorrect navigation, wrong pick-up or drop-off points, route deviations, delays, or safety issues arising from reliance on location data.
RaahiOne does not conduct police verification, criminal background checks, or behavioural screening of Users.
Users are solely responsible for assessing the suitability, safety, and trustworthiness of other Users before accepting rides or deliveries. RaahiOne does not guarantee the conduct, character, identity, or background of any User.
The Platform facilitates private ride-sharing and cost-sharing between Users. It is not a commercial taxi service or transport operator.
RaahiOne does not provide commercial permits, fare meters, or transportation services. Any violation of transport, tax, or motor vehicle laws shall be the sole responsibility of the User involved.
RaahiOne reserves the right to introduce platform fees, convenience charges, subscriptions, or other monetization models in the future. Users shall be notified of such changes in advance through the Platform.
Continued use of the Platform after such notification constitutes acceptance of the revised terms.
RaahiOne shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government orders, internet or telecom failures, server outages, or legal or regulatory actions.
RaahiOne does not guarantee uninterrupted or error-free operation of the Platform. Services may be suspended or discontinued due to maintenance, technical issues, regulatory requirements, or app store policies.
RaahiOne shall not be liable for any loss arising from such interruption or discontinuation.
User data may be stored or processed on cloud servers located outside India. RaahiOne ensures that such processing complies with applicable Indian data protection laws.
By using the Platform, Users consent to such cross-border data processing.
To the maximum extent permitted by law, RaahiOne shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, reputation, business, or data.
RaahiOne’s total aggregate liability shall not exceed INR 1,000.
RaahiOne may disclose user information, content, or records to government authorities, law enforcement agencies, or courts when required by law or pursuant to a valid legal process, without prior notice to the User.
All disputes shall be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
By using RaahiOne, you agree to these terms. If you do not agree, please do not use the platform.